Using the Knowledge Base Search

The Knowledge Base Search enables you to search all articles. The search engine will lookup all the article fields.

There are three methods for searching through the Knowledge Base:

• Click through the Article Navigation Tree until you find what you want. This can be time consuming.
• Use the Basic Search feature.
• Use the Advanced Search feature.

The Basic Search allows users to search in all article fields (Short Title, Long Title, Keywords, Search Results Summary and Content).

Try the following search options for a more effective search: 

Search Syntax	Description
Quotation marks	Use quotation marks to indicate a phrase or group of terms that should be searched together. Example: "PPPoE server"
Asterisk (*)	Use when more than one character is not known Example: block Or*
Plus (+) and Minus (-)	Use the "+" and "-" to add or remove words from a search phrase. Example: DHCP -server Example: DHCP +configuration
Question mark (?)	Substitute for a single unknown character Example: DHC?

Note: Do not enter partial words as search criteria. For example, quar for quarantine. The Knowledge Base search will not search on partial words by themselves. If you want to use a partial term, include the asterisk (*) in the word. For example, quar*.

The Advanced Search lets you specify search criteria:

• You determine the search method by selecting one of the following 4 choices from the Using field: 
  • All of the words entered
  • Any of the words entered
  • The exact phrase entered
  • Boolean (text contains +/-) 
• Specify a Search Type. 
  • Full Text Search and Search in Attachment are ON by default. 
  • If you know the Article ID, search by Article ID. Searching by Article ID will give the fastest result. Article ID is provided at the end of the each article.

Searching by article ID number

If you know the ID number for a Knowledge Base article, you can search for the article by ID number.
To search by ID number:

• Select the Advanced Search.
• Enter the article id number. For example, 105.
• In the Search type, select Article id.
• Select Search.

Unable To Find What You're Looking For?

If you are not able to find the content that answers your question in the KB, please try to rephrase your question. If the KB still does not contain the information you want, please consult your appropriate technical product documentation if you have not already done so. You can access product documentation from http://docs.cyberoam.com

If you have searched the KB and your product's documentation content, please let us know that you are not able to find the information you want by sending Feedback to us at kb@cyberoam.com