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Table of Contents  . . . . . . . . . . . . . What's New Knowledge Base Information Cyberoam UTM Product Literature Best Practices & Policies Protect Your Cyberoam Appliances from Power Fluctuations Version 10.x Version 9.x How To Troubleshooting FAQ Answers to your Needs Anti Spam Blank Sender email id for some of the Emails in AntiSpam Quarantine report How Cyberoam RPD technology distinguishes legitimate mass email, such as Microsoft security advisories from spam emails? Cyberoam not detecting spam mails and giving error "X-CTCH-Error:Failed to get machine IP.Error 34 - Error (34)" in mail header? How do I report a False Positive? How do I stop spam scanning? Why I am not able to send and receive mails after I stopped Antispam server to stop spam scanning? How often does Cyberoam upgrade Anti Spam definitions? What should I do so that Cyberoam’s WAN IP address does not get listed in any RBL? Why my Cyberoam server gets listed in RBL and acts as an Open Relay server? I have configured Cyberoam version 9.x.x.x as follow Anti Virus Authentication Categorization Deployment DNS Firewall Hardware Logs & Reports Multiple Gateway - Load Balancing and Failover Miscellaneous Registration & Licensing Report Support System VLAN VPN Tech Notes Visio Stencils Glossary Product Technical Support Compatibility Cyberoam Virtual UTM Endpoint Data Protection Cyberoam SSL VPN Cyberoam iView Cyberoam Central Console Cyberoam's On-Cloud Management Service Anti Spam Sub Articles Why is the Sender email id blank for some of the Emails in AntiSpam Quarantine report? How Cyberoam RPD (Recurrent Patterns Detection) technology distinguishes legitimate mass email, such as Microsoft security advisories from spam emails? Why Cyberoam is not detecting any spam mails as well as giving error "X-CTCH-Error: Failed to get machine IP. Error 34 - Error (34)" in mail header? How do I report a False Positive? How do I stop spam scanning? Why I am not able to send and receive mails after I stopped Antispam server to stop spam scanning? How often does Cyberoam upgrade Anti Spam definitions? What should I do so that Cyberoam’s WAN IP address does not get listed in any RBL? Why my Cyberoam server gets listed in RBL and acts as an Open Relay server? I have configured Cyberoam version 9.x.x.x as follows: Article ID: 292

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